Shipping Policy

Last updated: October 28, 2026

Overview

This Shipping Policy applies to all orders placed through renzavuli.com.

Renzavuli is owned and operated by Shenzhen Qimiao Enterprise Management Co., Ltd.

This Policy explains our order processing and fulfillment times, estimated delivery times, shipping costs, fulfillment locations, tracking procedures, and how we handle delays, lost packages, delivery issues, and damaged or incorrect items.

Nothing in this Policy limits any consumer rights or remedies available under applicable law.

Purchases, Delivery, Returns, and Customer Support

To purchase a product, select the item and available options on renzavuli.com, add it to your cart, and complete checkout using an available payment method. Please provide complete and accurate contact, billing, and shipping information.

Before purchasing car accessories, please review the product description, dimensions, installation requirements, and any vehicle compatibility information provided.

After your order is placed, an order confirmation will be sent to the email address provided at checkout. Once the order has shipped, available tracking information will also be sent by email. Your order will be delivered to the shipping address submitted during checkout.

Eligible products may be returned within 30 calendar days after delivery. Before returning a product, contact service@renzavuli.com for authorization, the correct return address, and return instructions. Please do not send a return to our registered business address unless instructed to do so.

After an authorized return has been received and inspected, approved refunds will be issued to the original payment method within 5–10 business days, or sooner where required by applicable law. Your bank or payment provider may require additional time to post the refund.

For questions about purchasing, delivery, tracking, returns, refunds, damaged products, or missing packages, contact service@renzavuli.com. We aim to respond to customer inquiries within 1–2 business days.

1. Order Processing and Fulfillment

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time. Orders placed on weekends or public holidays will generally begin processing on the next business day.

During public holidays, promotional periods, or periods of unusually high order volume, processing may take longer. Certain car accessories may require additional time for inspection and protective packaging before shipment.

If additional processing or production time applies to a particular product, the relevant information will be displayed on the product page or communicated to the customer.

Once an order has entered processing or shipment preparation, changes and cancellations cannot be guaranteed. This does not affect any statutory cancellation rights.

2. Estimated Delivery Times

Estimated delivery times vary depending on the destination, selected shipping method, carrier, customs processing, and local delivery conditions.

For orders shipped to the United States:

• Order processing: 1–3 business days

• Estimated delivery after dispatch: 5–12 business days

• Estimated total timeframe: 6–15 business days

Delivery timeframes for other destinations will be displayed at checkout where available.

All delivery timeframes are estimates and are not guaranteed arrival dates. Delays may occur due to carrier operations, customs inspections, severe weather, public holidays, remote destinations, incorrect delivery information, or other circumstances outside our reasonable control.

3. Shipping Fees

Shipping costs are calculated and displayed at checkout based on the delivery destination, order contents, package weight, and selected shipping method.

Customers can review the applicable shipping fee and estimated delivery timeframe before completing payment. We will not add an undisclosed shipping charge after an order has been placed.

Free Shipping

Eligible orders of US$29.99 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed during checkout before payment.

Any free-shipping offer or shipping promotion will be subject to the terms displayed on the website at the time of purchase.

4. Fulfillment and Shipping Origin

Orders may be fulfilled from one or more fulfillment facilities, including facilities operated by our logistics or fulfillment partners, depending on inventory availability, product type, and delivery destination.

The shipping origin may therefore differ from our registered business address and may vary between orders.

We do not guarantee that an order will be dispatched from a local warehouse unless this is expressly stated on the applicable product page.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Once your order has shipped and tracking information becomes available, we will send a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take several business days to appear or update after a shipping label has been created or the package has been transferred to the carrier.

If you do not receive a shipping confirmation email after the applicable processing period, please check your spam or junk folder before contacting us.

6. Protective Packaging

Car accessories may be packed with reinforced or additional protective materials, depending on their size, materials, and components, to reduce the risk of damage during transportation.

Please inspect the product and packaging promptly after delivery. Retain the product, shipping label, and all internal and external packaging until you have confirmed that the order is complete and undamaged.

7. Multiple Shipments

Products in the same order may be stored or fulfilled from different facilities. As a result, an order may arrive in separate packages at different times.

If your order is divided into multiple shipments, separate tracking information may be provided for each package.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

8. Shipping Address

Customers are responsible for providing a complete and accurate recipient name, telephone number, shipping address, and other required delivery information during checkout.

If you need to correct your shipping information, contact service@renzavuli.com as soon as possible. We will make reasonable efforts to accommodate your request, but an address change cannot be guaranteed after an order has entered processing or shipment preparation.

If a package cannot be delivered because the customer provided incomplete or inaccurate information, additional shipping costs associated with redelivery may be the customer’s responsibility unless otherwise required by applicable law.

9. Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, taxes, or handling charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be the customer’s responsibility, subject to applicable law.

Customs procedures and clearance delays are controlled by the relevant authorities and may affect the estimated delivery timeframe.

10. Delivery Delays

If tracking information has not updated for an extended period or your order has not arrived within the estimated delivery timeframe, please contact service@renzavuli.com with your order number.

We will review the available tracking information and, where appropriate, contact the shipping carrier or fulfillment partner to request further information.

We do not automatically transfer all responsibility to the customer after a package has been handed to the carrier. Each reported delivery issue will be reviewed according to the available tracking information and circumstances.

Carrier investigations may require additional time to complete. This does not affect remedies available under applicable law.

11. Lost Packages

If a package appears to be lost in transit, please contact us with your order number and tracking information.

We may request an investigation from the carrier or fulfillment partner. If the package is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund, subject to the circumstances and applicable law.

Customers may be asked to confirm their shipping address or provide additional information reasonably required for the investigation.

12. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check the delivery location and surrounding areas

• Ask household members, neighbors, reception staff, or building management

• Confirm that the shipping address on your order is correct

• Contact the carrier for additional delivery information

If the package remains missing, contact us with your order number and tracking information.

A claim will not be rejected automatically solely because the tracking status shows “Delivered.” We will review the circumstances and available delivery information and assist with the next appropriate steps.

13. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible and provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the internal and external packaging, where available

• A photograph of the shipping label, where available

Please retain the product and all original packaging where reasonably possible while we review your request. We will not reject an otherwise valid claim solely because packaging was opened for reasonable inspection or is no longer available.

For an approved claim involving a damaged, defective, or incorrect product, we will provide an appropriate solution in accordance with our Return & Refund Policy. This may include a replacement, refund, or return instructions at no additional cost to the customer.

If a product appears damaged or unsafe, stop using it and contact us before attempting installation or further use.

14. Returned or Undeliverable Packages

If a package is returned because of an incorrect or incomplete address, repeated failed delivery attempts, refusal of delivery, or failure to collect the package, we will contact the customer regarding the available options.

Additional shipping charges may apply if reshipment is requested and the delivery failure resulted from information or actions attributable to the customer, subject to applicable law.

If the package was returned because of a carrier error or another issue not caused by the customer, we will provide an appropriate resolution without imposing additional shipping costs on the customer.

Contact Us

For questions about purchasing, order processing, fulfillment, shipping costs, tracking, delivery, returns, refunds, lost packages, or damaged items, please contact us:

Brand Name: Renzavuli
Company Name: Shenzhen Qimiao Enterprise Management Co., Ltd.
Registered Address: A103, No. 3, Lane 2, Changkeng Road, Bantian Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China
Email: service@renzavuli.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.