Return & Refund Policy

Last updated: October 28, 2026

Overview

This Return & Refund Policy applies to eligible products purchased through renzavuli.com.

Renzavuli is owned and operated by Shenzhen Qimiao Enterprise Management Co., Ltd.

We want customers to understand clearly how to purchase and receive products, when a product may be returned, how to request a return, where an approved return should be sent, who is responsible for return shipping costs, and when an approved refund will be issued.

Nothing in this Policy limits any consumer rights or remedies available under applicable law.

Purchases and Delivery

To purchase a product, select the item and available options on renzavuli.com, add it to your cart, and complete the checkout process using an available payment method. Please provide complete and accurate contact, billing, and delivery information.

Before purchasing car accessories, please review the product description, dimensions, installation requirements, and any vehicle compatibility information provided.

After your order is placed, an order confirmation will be sent to the email address provided at checkout. Once the order has shipped, available tracking information will also be sent by email. The order will be delivered to the shipping address submitted during checkout.

If your order is delayed, missing, damaged, or incorrect, contact service@renzavuli.com with your order number and a description of the issue.

1. Return Window

Eligible products may be returned within 30 calendar days after delivery.

Your return request must be submitted within this 30-day period. Requests made after the return window may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a preference-based return, the product must be:

  • Unused and undamaged

  • In its original condition

  • Returned with its original packaging, accessories, components, and protective materials

  • Accompanied by the order number or other proof of purchase

Please package returned car accessories securely to protect them during transportation. Products damaged due to inadequate return packaging may not qualify for a full refund unless the product was already damaged or defective when delivered.

Products showing signs of installation, modification, wiring changes, adhesive application, or use may not qualify for a preference-based return. This does not affect valid claims involving defective products or issues discovered during reasonable inspection.

Personalized, customized, made-to-order, and final-sale products cannot be returned for preference-based reasons where this restriction was clearly disclosed before purchase. This does not affect claims involving products that arrive damaged, defective, incorrect, or materially different from their description.

3. How to Request a Return

Before returning a product, email service@renzavuli.com and provide:

  • Your name and order number

  • The product you wish to return

  • The reason for the return

  • Relevant photographs or videos, where applicable

For damaged, defective, or incorrect items, please also provide clear photographs of the product, internal and external packaging, and shipping label.

For vehicle compatibility concerns, please include your vehicle’s make, model, year, and relevant product details so we can review the issue.

Our customer service team will review your request and notify you whether the return is approved. If approved, we will provide the appropriate return address and return instructions.

Returns sent without prior authorization may not be accepted, subject to applicable consumer rights.

4. Return Address

Please do not send returns to our registered business address.

The return location may differ depending on the product and fulfillment location. After your return request has been approved, our customer service team will provide the correct return warehouse address and detailed return instructions.

Renzavuli is not responsible for products sent to an unauthorized or incorrect address, except where applicable law requires otherwise.

5. Return Shipping Costs

Preference-Based Returns

A preference-based return includes situations where the customer:

  • Changes their mind

  • Orders the wrong product, size, color, or quantity

  • Selects an incompatible product despite accurate compatibility information being provided

  • No longer wants the product

For an eligible preference-based return, the customer is responsible for the return shipping cost unless otherwise required by applicable law.

Original shipping charges are generally non-refundable for preference-based returns, except where applicable law requires reimbursement.

We recommend using a trackable and appropriately insured shipping service. Customers are responsible for ensuring that returned products are packaged securely for transit.

Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, incorrect, or materially different from its description, Renzavuli will provide an appropriate resolution at no additional cost to the customer.

This includes compatibility issues caused by inaccurate product information supplied by us.

Depending on the circumstances and applicable consumer rights, the resolution may include:

  • A replacement

  • A full or partial refund

  • A prepaid return label

  • Other reasonable return instructions

Customers will not be required to pay return shipping costs for an approved claim caused by our error or a verified product defect.

6. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at service@renzavuli.com. Please retain the product and all original packaging where reasonably possible while we review your claim.

We will not reject an otherwise valid claim solely because the product packaging was opened for reasonable inspection or is no longer available.

If a product appears damaged or unsafe, stop using it and contact us before attempting installation or further use.

7. Non-Returnable Items

Unless otherwise required by applicable law, we cannot accept preference-based returns for:

  • Products with return requests submitted after the 30-day return window

  • Used, installed, altered, or intentionally damaged products

  • Products damaged through misuse, improper installation, or improper care

  • Personalized, customized, or made-to-order products

  • Final-sale items where the restriction was disclosed before purchase

  • Products returned without prior authorization

  • Products unrelated to the approved return request

These exclusions do not override applicable rights relating to products that arrive damaged, defective, incorrect, or materially different from their description.

8. Refund Process and Timing

After an authorized return has been received, we will inspect the product and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected, or sooner where required by applicable law.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account. This additional processing time is outside our control.

If you have not received an approved refund after the applicable processing period, please contact your payment provider first and then email us for assistance.

We do not charge cancellation fees or restocking fees unless a specific fee was clearly disclosed before purchase and is permitted by applicable law.

9. Exchanges

If you wish to exchange an eligible product for a different item, please contact us before returning it.

Depending on product availability, we may arrange an exchange or ask you to return the original product and place a new order.

For damaged, defective, or incorrect products, do not place a replacement order before contacting us.

10. Order Changes and Cancellations

To request an order change or cancellation, email us as soon as possible.

We will make reasonable efforts to accommodate your request. However, changes or cancellations cannot be guaranteed after an order has entered processing or has been shipped. This does not affect any statutory cancellation rights.

If an order is successfully canceled before shipment, any collected payment will be refunded to the original payment method.

Contact Us

For questions about placing or receiving an order, returns, damaged products, exchanges, or refunds, please contact us:

Brand Name: Renzavuli
Company Name: Shenzhen Qimiao Enterprise Management Co., Ltd.
Registered Address: A103, No. 3, Lane 2, Changkeng Road, Bantian Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China
Email: service@renzavuli.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.